Shipping & Returns
We at Warehouse Craft Supplies know, and understand, that it is not only important to have great prices on the products, but also provide shipping solutions for our customers that are competitive and cost-effective. Simply put, we understand that if the price on the product is right but the price to ship the item is too high we may lose the order to a competitor. Therefore, when you place an order at Warehouse Craft Supplies you will only pay the actual shipping costs and we will do everything we can when we pack the order to give you, our customer, the best shipping value for your money. Furthermore, we will combine as many items into 1 box as we can, to save on shipping charges and any overpayment of shipping charges will be refunded. This is just one way you can be assured that you are always getting the best total price from Warehouse Craft Supplies.
HOW TO SAVE ON SHIPPING
- Shipping charges are calculated based on weight, dimensions of the boxes that your items are shipped in, and your zip code.
- Because shipping charges are based on the product dimensional weight, items that may not weigh very much can still cost a lot to ship, because of their size.
- In general, we try to consolidate your shipments by bundling items together, so ordering more items from us helps to reduce your per-item shipping rate.
- If you are placing a large order, we may be able to bundle it on a pallet and ship it to you by common carrier freight lines.
- Also, did you know, you can save up to 50% by shipping your order to a business address? Business addresses are defined by the shipping companies, but in general, are commercial buildings with a public entrance and posted hours of operation.
*** If your shipping cost is showing over $100, Call us! 1-877-544-0453. We will work on it for you. ***
All items on our website are in stock and ship from our warehouse located in Toledo, Ohio. Please note that you can place your order online and pick it up at our warehouse.
SHIPPING METHOD OPTIONS
In order to offer the most economical shipping rates and most reliable service, we ship all orders via a traceable method. During the checkout process, you can pick UPS or USPS, and if your order is large enough we will ship by common carrier freight lines.
COMMON CARRIER / FREIGHT LINE SHIPPING
If an order will be delivered via common carrier freight line, you will be contacted to arrange a window of time for delivery. Orders shipped via common carrier freight line to a residential address are strictly delivered curbside. The freight company will typically assess additional fees for any delivery beyond normal curbside delivery and will contact you directly with any additional charges. Our fees do not include any delivery service beyond curbside - customers are responsible for any extra charges incurred for any extra services. In addition, customers are responsible for additional charges incurred due to missed delivery appointments or re-deliveries.
Warehouse Craft Supplies does not require a minimum order amount.
Estimated Shipping Transit Times (Estimates Provided by UPS and are not guaranteed)
Any item can be returned for any reason within 30 days of making a purchase so long as the merchandise meets the criteria listed below:
- Item(s) must be returned in the same condition as it was sold
- Item(s) must be returned with all of the original manufacturer's packaging, with all of the literature, instructions, documents, and blank warranty cards.
- The UPC code must still be on the item(s) as received.
- Please note: We will refund your purchase price of returned merchandise that is received in resalable condition.
- Original shipping and return shipping charges cannot be refunded.
- Returned items that do not meet the above criteria are subject to a 20% restocking fee.
No RMA number is needed. Just send the unwanted item(s) back to the address below and put a copy of the invoice inside the package
Warehouse Craft Supplies
1028 W. Central Ave.
Toledo, Ohio 43610
We believe that it is important that you know who you are dealing with when you place an order. That is why we have all our contact information at the top of every web page. If there is a problem when you receive your order, please contact us right away so we can work out a solution.
ORDER CANCELLATION POLICY
*** CANCELLED ORDERS WILL BE SUBJECT TO A 20% RESTOCKING FEE ***